Key Responsibilities

- Lead, manage, and motivate a team of Customer Support Executives/Telecallers.
- Monitor daily team performance and ensure assigned targets and KPIs are achieved.
- Provide regular training, guidance, and support to team members.
- Handle escalated customer queries and ensure timely resolution.
- Monitor call quality, productivity, attendance, and overall team performance.
- Conduct team meetings and share performance feedback.
- Ensure excellent customer service and maintain strong customer relationships.
- Coordinate with management and other departments for smooth operations.
- Prepare and share daily/weekly performance reports.

Requirements

- 1–3 years of experience in team handling or a Team Leader role.
- Solid background in Customer Support, Telecalling, or Customer Relationship Management.
- Excellent leadership, communication, and problem-solving skills.
- Ability to manage, motivate, and train a team effectively.
- Basic knowledge of competitive examinations/courses will be preferred.
- Target-oriented with good organizational and reporting skills.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Telecaller Team Lead (India)
🏢 winners institute indore
📍 India