Job Description – Customer Care Executive

Organization: Birla Healthcare Ayurveda & Birla Stays

Position: Customer Care Executive

Department: Customer Support

Location: Mumbai

Key Responsibilities

· Handle inbound and outbound customer calls.

· Respond to inquiries regarding Ayurveda therapies, consultations, wellness packages, products, and Birla Stays bookings.

· Assist with appointments, reservations, cancellations, and rescheduling.

· Resolve customer complaints and ensure timely follow-up.

· Maintain customer records in the CRM system.

· Coordinate with clinic, reservations, and operations teams.

· Promote services and wellness packages.

· Ensure high customer satisfaction.

Requirements

· Graduate in any discipline.

· 1–3 years of customer service, hospitality, healthcare, or call center experience.

· Excellent English and Hindi communication; Marathi preferred.

· Basic MS Office/CRM knowledge.

· Robust interpersonal and problem-solving skills.

· Willing to work rotational shifts/weekends if required.

Salary:

As per company standards + Performance Incentives.

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Care Executive (India)
🏢 YASH BIRLA GROUP
📍 India