Guest Service Executive – Job DescriptionJob Overview

We are looking for a professional, customer-focused, and proactive Guest Service Executive to manage guest interactions from pre-booking through post-stay support. The role involves handling guest queries, coordinating reservations and check-ins, resolving concerns, and ensuring a seamless guest experience.

Key Responsibilities

- Handle guest inquiries through phone, email, WhatsApp, booking platforms, and social media.
- Assist guests with bookings, availability, pricing, amenities, and policies.
- Manage reservation confirmations, modifications, cancellations, and special requests.
- Share check-in instructions and travel information before arrival.
- Coordinate smooth check-in and check-out experiences.
- Handle guest complaints and provide timely resolutions.
- Coordinate with housekeeping, maintenance, concierge, and operations teams.
- Build strong guest relationships through personalized service.
- Follow up with guests during and after their stay.
- Maintain accurate guest information in CRM and reservation systems.
- Assist with VIP guests, corporate bookings, and special occasions.




- Support upselling of additional services and experiences.
- Prepare daily reports and maintain service standards.

Requirements

- Bachelor's degree or Diploma in Hospitality, Hotel Management, Tourism, Business Administration, or a related field.
- Experience in hospitality, customer service, reservations, front office, or guest relations is preferred.
- Excellent verbal and written communication skills.
- Strong interpersonal and customer relationship skills.
- Ability to handle complaints calmly and professionally.
- Knowledge of CRM, reservation systems, and Microsoft Office.
- Strong multitasking and organizational skills.
- High attention to detail.
- Willingness to work rotational shifts, weekends, and public holidays.
- Positive attitude with a strong commitment to guest satisfaction.

What We’re Looking For

A polished, confident, and service-oriented professional who enjoys interacting with guests, solving problems, and delivering a high standard of hospitality.

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

- Adaptable schedule

Work Location: In person

📌 Guest Service Executive (India)
🏢 Aventra solutions
📍 India