Project Role : Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : Customer Service Management
Positive to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Custom Software Engineer, a typical day involves creating tailored software solutions by designing, coding, and improving various components within systems or applications. The role requires working closely with different teams to ensure that the software meets specific business requirements. The engineer applies modern development frameworks and follows agile methodologies to deliver efficient, scalable, and high-quality software products. Collaboration and continuous enhancement of software components are key aspects of the daily routine, ensuring that solutions remain aligned with evolving business needs and technological advancements.

Roles & Responsibilities:

- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.




- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to identify and implement process improvements within the team to enhance productivity and quality.
- Mentor junior team members to support their professional growth and skill development.
- Coordinate cross-functional communication to ensure alignment of project goals and deliverables.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in Customer Service Management.
- Strong problem-solving abilities with a focus on delivering customer-centric solutions.
- Experience in managing and optimizing customer service workflows and processes.
- Ability to analyze customer feedback and translate it into actionable software improvements.
- Excellent communication skills to effectively collaborate with stakeholders and technical teams.
- Familiarity with software development lifecycle and agile project management principles.

Additional Information:

- The candidate should have minimum 5 years of experience in Customer Service Management.

- This position is based at Client Onsite - Within India.

- A 15 years full time education is required.

15 years full time education

📌 Custom Software Engineer (Hyderabad)
🏢 Accenture
📍 Hyderabad