As a ServiceNow ITOM Consultant, you will play a pivotal role in proactively providing our clients with monitoring, management, and optimisation of IT infrastructure services. Your expertise and industry knowledge will be leveraged to ensure our clients receive cutting-edge solutions tailored to their unique needs. You will work closely with our team of experts, contributing to our mission of delivering exceptional service.

Main Duties & Responsibilities:

- Lead client workshops to gather requirements and translate them into scalable ITOM solutions.

- Design, develop, and implement ServiceNow ITOM solutions such as Discovery, Service Mapping, Event Management, Cloud Discovery and AIOps.

- Perform health checks and continuous improvement of existing ServiceNow ITOM implementations.

- Design and maintain CMDB architecture, including identification rules, reconciliation rules, and data governance.

- Configure MID Servers and troubleshoot connectivity issues.
Develop and optimise Service Maps using both top-down and tag-based approaches.

- Configure, manage, and troubleshoot ServiceNow Discovery (patterns, probes, credentials, horizontal & vertical discovery), ensuring secure and reliable data collection

- Diagnose and resolve discovery issues using logs, ECC queue, and debugging tools, while building and maintaining accurate service maps for business-critical applications





- Configure and optimise Event Management (event rules, alert correlation, noise reduction, aggregation, and deduplication) to improve signal-to-noise ratio

- Integrate monitoring tools (e.g., SolarWinds, Dynatrace, AppDynamics) and enable Operational Intelligence/AIOps capabilities, including RCA workflows

- Work with third-party tools like SCCM, JAMF, Tanium, etc., for data ingestion

- Develop automation workflows to improve incident response and operational efficiency

- Collaborate with cross-functional teams to ensure application performance, infrastructure monitoring aligns with business requirements.

- Support pre-sales activities including solutioning, estimations, and client presentations - Define and implement ITOM best practices, standards, and governance frameworks

- Ensure alignment of ITOM solutions with overall IT strategy and enterprise architecture

- Mentor junior team members and contribute to team capability building

Experience:

- 7-9 years of experience in Service Assurance, IT Operations, or a related field.

- Minimum 3–5 years of hands-on experience in ServiceNow ITOM implementations

Pay: From ₹1,800,000.00 per year

Perks:

- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Servicenow ITOM Consultant (India)
🏢 YouNowIT
📍 India