Job Description: Client Success Consultant

Work Shift: Night Shift (U.S Shift)

Position Overview

The Client Success Consultant (CSC) serves as the first point of contact for customers,

managing inquiries, resolving issues, and ensuring a seamless customer experience. This

role requires excellent communication skills, problem-solving ability, and a customer-first

mindset to build trust and loyalty across diverse international clients.

Key Responsibilities

- Customer Interaction: Handle inbound and outbound customer communications
- across phone, email, and chat channels.
- Issue Resolution: Accurately resolve customer queries within defined timelines,
- escalating complex cases when necessary.
- Professional Communication: Communicate effectively with customers, adapting
- to cultural and linguistic nuances.
- Documentation: Record all customer interactions in CRM or ticketing systems to
- ensure transparency and continuity.
- Compliance &: Policies: Adhere to company policies, shift schedules, attendance
- guidelines, and data security requirements.




- Performance Targets: Meet or exceed assigned quality and productivity
- benchmarks.

Required Skills

- Solid verbal and written communication skills.
- Basic computer literacy and typing proficiency.
- Problem-solving and analytical thinking.
- Customer-focused attitude with empathy and patience.
- Ability to collaborate effectively within a team environment.

Qualifications

- Minimum educational qualification as per company policy.
- Prior experience in international customer service is preferred.

Pay: ₹400,000.00 - ₹600,000.00 per year

Benefits:

- Health insurance
- Leave encashment
- Paid time off
- Provident Fund

Application Question(s):

- Are you available to join immediately?

Experience:

- Client services: 2 years (Required)
- International voice process: 2 years (Required)

Shift availability:

- Night Shift (Required)

Work Location: In person

📌 Client Service Associate (India)
🏢 PATHFINDER BUSINESS ANALYSIS
📍 India