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Become our next FutureStarter

Are you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you’ll have the opportunity to shape the future of mobility. Join us and be part of something extraordinary!

Senior Engineer- IT Technical Support(L2)
Country/Region: IN

Location:
Chennai, TN, IN, 600116

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Req ID 90106 | GBS Chennai, India, ZF Commercial Vehicle Control Systems India Limited

Job Description

What you can look forward as Senior Engineer- IT Technical Support(L2):

Data Onboarding Excellence
Successful onboarding of customer fleets (vehicles, devices, configurations) into platform within SLA
Standardized and validated data integration pipelines (SQL, CSV/JSON/XML ingestion). Reduced onboarding errors through data validation and mapping improvements
Technical Support & Issue Resolution
Resolution of complex L2 data ingestion and SQL issues within defined SLA
Consistent troubleshooting standards and reusable SQL scripts. Reduced recurrence of ingestion and configuration issues
Process Improvement & Scalability
Identification and elimination of recurring onboarding/data issues (root cause driven)
Implementation of improvements to onboarding workflows and data validation processes. Contribution to scalable onboarding standards across Bus Connect
Documentation & Knowledge Management
Up‑to‑date onboarding documentation, troubleshooting guides, and SQL templates
Structured knowledge base enabling faster resolution and onboarding




Cross‑Functional Collaboration
Clear escalation and resolution of product defects with Development/Product teams
Feedback loops translating customer/data issues into product improvements

Your profile as Senior Engineer- IT Technical Support(L2):
Bachelor degree in Engineering Domian(BE/BTECH) with Min 5+ Yrs in IT Technical Support using SQL SERVER
Willing to work in European shifts

Knowledge and expertise in:
Master data management systems such as SQL server, Profisee, and Informatica MDM.
Software like: Jira, Confluence, MS office, MS teams, (SAP and Salesforce are an advantage)
Data transformation and ingestion workflows (CSV/JSON/XML formats, data cleaning, validation)
Modern Linux distributions and Bash are an advantage
Proven ability to identify inefficiencies and drive process improvements. Solution‑oriented with capability to challenge existing processes and propose optimizations

Why you should choose ZF in India

Innovative Workplace: ZF is at the forefront of technological advancements, offering a dynamic and innovative work environment that encourages creativity and growth.
Diverse and Inclusive Culture: ZF fosters a diverse and inclusive workplace where all employees are valued and respected, promoting a culture of collaboration and mutual support.
Career Development: ZF is committed to the professional growth of its employees,



offering extensive training programs, career development opportunities, and a clear path for advancement.
Global Presence: As a part of a global leader in driveline and chassis technology, ZF provides opportunities to work on international projects and collaborate with teams worldwide.
Sustainability Focus: ZF is dedicated to sustainability and environmental responsibility, actively working towards creating eco-friendly solutions and reducing its carbon footprint.

Be part of our ZF team as Senior Engineer- IT Technical Support(L2) and apply now!

Contact

Veerabrahmam Darukumalli

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What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?

At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.

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Find out how we work at ZF:
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Job Segment: Technical Support, Technical Support Engineer, Database, SQL, Developer, Technology, Engineering

📌 Senior Engineer- IT Technical Support (India)
🏢 ZF
📍 India