Role Summary

The Supply Manager – Service Associate is responsible for end-to-end program management of a pool of gig workers (Service Associates). This includes driving hiring support, onboarding, day-to-day management, retention, payout reconciliation, policy compliance, and attrition management to ensure a healthy, engaged, and productive gig workforce.

Key Responsibilities

Hiring Support

- Support end-to-end sourcing and recruitment funnel for gig workers to meet supply targets.
- Coordinate with talent acquisition/vendor partners to ensure timely closure of open positions.
- Track and report funnel metrics (leads, conversions, drop-offs) to identify bottlenecks.

Onboarding

- Drive smooth onboarding of new gig workers, including documentation, verification, and system/app activation.
- Ensure new joiners complete mandatory training and induction within defined timelines.
- Resolve onboarding-related queries and escalations promptly.

Ongoing Management

- Manage the day-to-day performance and engagement of the assigned gig worker pool.
- Monitor productivity, service quality, and adherence to operational SOPs.
- Act as the primary point of contact for gig workers to address issues and grievances.

Retention & Attrition Management

- Design and execute retention initiatives to reduce attrition and improve gig worker satisfaction.
- Analyze attrition trends and root causes; implement corrective action plans.
- Conduct regular engagement activities and feedback sessions with the gig workforce.

Payout Reconciliation





- Ensure accurate and timely payout processing and reconciliation for gig workers.
- Investigate and resolve payout discrepancies in coordination with finance/operations teams.
- Maintain accurate records of earnings, incentives, and deductions.

Compliance

- Ensure all gig worker engagements adhere to company policies and applicable regulatory guidelines.
- Conduct periodic audits to ensure documentation, safety, and process compliance.
- Flag and escalate non-compliance issues for timely resolution.

Key Skills & Competencies

- Strong program/people management skills with the ability to manage a large distributed workforce.
- Positive analytical skills to track supply, retention, and payout metrics.
- Excellent communication and stakeholder management skills.
- Problem-solving mindset with a bias for quick resolution.
- Proficiency in MS Excel/Google Sheets and reporting tools.

Qualifications & Experience

- Graduate in any discipline; MBA preferred.
- 5–6 years of experience in gig workforce management, operations, or supply chain roles.
- Prior experience in managing a frontline/contractual/gig workforce is an advantage.
- Interested candidates can send their resumes to Email: [email protected] or Whatsapp: +91-XXXXXXXXXX/ (phone hidden)

Pay: ₹900,000.00 - ₹1,200,000.00 per year

Benefits:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Supply Manager – Service Associate (India)
🏢 M&M Logicorp
📍 India