Chennai, Tamil Nadu
Job Summary

support for Appian applications by troubleshooting incidents, resolving user issues, monitoring system performance, and ensuring smooth business operations.Key ResponsibilitiesSupport Appian production applications and workflows.Analyze and resolve incidents, service requests, and application issues within SLA.Monitor application performance and job executions.Perform root cause analysis for recurring issues.Coordinate with business users and technical teams for issue resolution.Support deployments, testing, and release activities.Maintain support documentation and knowledge articles.

Key Responsibilities
1. To act as a point of escalation for complex and high-priority customer issues, ensuring timely resolution.
2. To create the root cause analysis for critical issues and put in place necessary preventive measures to reduce future defects.
3.



To collaborate closely with product management, development, and QA teams to provide feedback on product improvements, influence product design, and ensure alignment with customer needs.
4. To provide technical assistance to the team members in resolving customer issues.
5. To drive continuous improvement initiatives for support processes, workflows and Identify opportunities for innovation, automation, and efficiency enhancements.

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📌 Senior Support Lead (India)
🏢 HCLTech
📍 India