About the Role

We are looking for an experienced operations head to oversee end-to-end business operations, drive cross-functional coordination, strengthen processes, and ensure timely execution of management priorities.

Key Responsibilities

- Oversee day-to-day operations across Sales, Design, Purchase, Execution, Accounts, HR, Marketing and other departments.

- Drive cross-functional coordination and ensure smooth Sales Design Purchase Execution Handover processes.

- Develop, implement and monitor SOPs, SLAs, KPIs and accountability systems.

- Monitor project and departmental performance, identify bottlenecks and ensure timely resolution.

- Prepare and present weekly/monthly MIS and operational reports to senior management.

- Monitor manpower planning, productivity, resource utilisation and departmental performance.

- Coordinate with vendors and ensure adherence to timelines and service standards.

- Identify opportunities for process improvement, automation, cost optimisation and productivity enhancement.

- Handle major operational/client escalations and ensure timely closure.

- Work closely with directors and HODs to convert management decisions into actionable plans and track execution.

Key KPIs

- Operational efficiency and SLA adherence

- Project timelines and handover performance

- Departmental KPI achievement





- SOP and process compliance

- Reduction in delays and recurring issues

- Employee/resource productivity

- MIS accuracy and timely reporting

- Management action-point closure

- Cost optimisation and operational efficiency

Qualifications & Experience

- Bachelor's degree in management, business administration, engineering, architecture, interior design or a related field.

- 10–15 years of experience, with a minimum of 5 years in a senior operations/management role preferred.

- Experience in interior design, turnkey projects, real estate, construction, architecture or other project-based industries preferred.

- Solid experience in operations, SOPs, MIS, KPIs, process management and cross-functional team leadership.

Key Skills

Operations Management | Process Improvement | SOP Development | KPI & MIS Management | Project Operations | Resource Planning | Vendor Management | Cost Optimisation | Team Leadership | Problem Solving | Strategic Planning | Stakeholder Management

Ideal Candidate

A mature, highly organised and data-driven operations leader who can independently drive discipline, accountability, process efficiency and execution across the organisation while working closely with senior management.

📌 Operations Head (India)
🏢 MatchLab Talent
📍 India