Customer Care Executive – Delhi

Company: Farmerr.in
Location: Pitampura, Delhi
Employment Type: Full-time
Experience: 1–2 years
Qualification: 12th Pass / Graduate

About Farmerr

Farmerr.in is a premium online flower and gifting brand creating beautiful floral arrangements, bouquets, and gifts for birthdays, anniversaries, celebrations, corporate gifting, and special occasions. We focus on delivering a seamless and delightful customer experience through fresh products, reliable delivery, and responsive customer support.

Role: Customer Care Executive

We are looking for a Customer Care Executive to join our Delhi team. The ideal candidate should be confident speaking with customers, have excellent communication skills in Hindi and English, and preferably have experience in e-commerce, online retail, food/grocery delivery, gifting, or a similar customer-facing environment.

This is a hands-on role where you will interact with customers, understand their concerns, coordinate with internal teams, and ensure that every customer receives a smooth and positive experience.

Key Responsibilities

- Handle customer queries through phone, WhatsApp, chat, and other customer-support channels.
- Assist customers with order-related queries, delivery updates, product information, modifications, cancellations, and complaints.
- Coordinate closely with the delivery, operations, florist, and sales teams to resolve customer issues quickly.
- Handle urgent and time-sensitive delivery situations with patience and ownership.




- Understand customer concerns and provide appropriate solutions while following company policies.
- Follow up on unresolved customer complaints until closure.
- Maintain accurate records of customer interactions, orders, complaints, and resolutions.
- Communicate proactively with customers regarding delivery delays, substitutions, order changes, or other operational issues.
- Handle difficult or unhappy customers professionally and work towards a satisfactory resolution.
- Escalate issues to the appropriate team when required.
- Maintain a high standard of customer experience aligned with Farmerr's customer-first culture.

What We're Looking For

- 12th Pass or Graduate.
- 1–2 years of experience in customer care/customer support.
- Experience in e-commerce, online retail, D2C, food delivery, gifting, or a similar industry is preferred.
- Excellent spoken communication in Hindi and English.
- Good listening and problem-solving skills.
- Comfortable speaking to customers over the phone and communicating over WhatsApp/chat.
- Should be polite, patient, empathetic, and solution-oriented.
- Ability to stay calm and composed while handling complaints or high-pressure situations.




- Good basic computer skills and familiarity with online order-management/customer-support systems.
- Should be comfortable working in a fast-paced environment, particularly during peak occasions and high-order periods.
- Strong sense of ownership and willingness to go the extra mile for customers.

Who Will Be a Good Fit?

We are looking for someone who:

- Enjoys talking to and helping customers.
- Can turn an unhappy customer into a satisfied customer.
- Takes responsibility for solving problems rather than simply passing them on.
- Is comfortable working with urgency when a customer has a time-sensitive delivery.
- Has a positive attitude and strong attention to detail.
- Understands that in the gifting business, timing and customer experience matter just as much as the product.

Important Eligibility Criteria

Only candidates currently residing in Delhi should apply.

Candidates who can commute conveniently to our Pitampura, Delhi location will be preferred.

Why Join Farmerr?

At Farmerr, customer experience is at the heart of what we do. We are building a premium floral and gifting brand where every order represents an important moment in someone's life. Our culture emphasizes Care, Customer First, Innovation, Audacity, and Delight.

If you are someone who loves interacting with people, solving problems, and creating outstanding customer experiences, we'd love to hear from you.

Apply Now – Customer Care Executive, Farmerr.in Delhi

Pay: Up to ₹20,000.00 per month

Work Location: In person

📌 Customer Service Executive (Delhi)
🏢 FARMERR
📍 Delhi