Job description:

Customer Care Executive – Telecalling & Grievance Handling

Company: Manju Groups

Location: Vadapalani, Chennai, Tamil Nadu

Job Type: Full-Time

Experience: 2–5 Years

Salary: Best in Industry

Job Summary

We are looking for an experienced and professional Customer Care Executive to handle inbound and outbound customer calls, resolve complaints, address customer queries, and ensure a high level of customer satisfaction. The ideal candidate should possess excellent communication skills, patience, problem-solving abilities, and the maturity to handle challenging customer situations effectively.

Key Responsibilities

Handle customer calls and respond to inquiries professionally.

Receive, record, and resolve customer complaints efficiently.

Follow up with customers regarding complaint status and resolution.

Escalate complex issues to the concerned department when required.

Maintain accurate records of customer interactions and complaints.

Coordinate with internal teams to ensure timely resolution of issues.

Provide product and service information to customers.





Ensure customer satisfaction through courteous and empathetic communication.

Meet daily and monthly customer service targets.

Maintain confidentiality of customer information.

Required Skills

Excellent verbal communication skills in Tamil and English (Hindi is an added advantage).

Robust customer service and grievance-handling skills.

Ability to remain calm and qualified under pressure.

Good listening and problem-solving abilities.

Basic computer knowledge (MS Office, Email, CRM tools).

Strong follow-up and coordination skills.

Positive attitude and team-player mindset.

Eligibility

Graduate or Undergraduate with relevant experience.

Minimum 2 years of experience in customer support, telecalling, grievance handling, or customer care.

Experience in handling customer complaints and escalations is preferred.

Benefits

Attractive salary and incentives.

Career growth opportunities.

Supportive work environment.

Training and development programs.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Care Executive Telecalling (India)
🏢 manju promoters
📍 India