Job Summary

We are looking for an experienced and creative Content Writer to develop high-quality, research-driven content for our global audience. The role involves creating blogs, whitepapers, case studies, thought leadership articles, and other marketing content related to the BPM/ITES industry.

The ideal candidate should have strong research and storytelling skills, subject matter knowledge in one or more BPM domains, and experience creating SEO-friendly content for international markets.

Key Responsibilities

- Create well-researched and engaging content, including blogs, whitepapers, case studies, and thought leadership articles.
- Conduct industry and topic research to gather relevant information and develop content briefs.
- Coordinate with internal stakeholders and subject matter experts to collect inputs and conduct interviews.
- Develop, review, edit, and optimize content in line with business requirements and brand guidelines.
- Collaborate with cross-functional teams to simplify complex concepts into transparent and engaging content.
- Create content targeted toward North American, UK, and Australian markets.
- Develop and optimize content in line with SEO and content marketing best practices.
- Stay updated on trends and emerging technologies in the BPM/ITES industry.
- Proofread and edit content to ensure accuracy, clarity, consistency, and adherence to the organization's brand voice.
- Support and mentor junior content writers and provide guidance on writing quality and content development.
- Manage multiple content projects and coordinate regularly with internal stakeholders.
- Support content development and review activities using relevant tools, including Figma, where required.
- Build and maintain a strong portfolio of content across one or more core service areas.

Required Skills & Competencies

- Excellent written and verbal communication skills in English.
- Strong research, writing,



editing, and proofreading abilities.
- Ability to simplify complex business and technology concepts into engaging content.
- Strong storytelling and content development skills.
- Knowledge of SEO, SEM, web publishing, content marketing, traffic, engagement, and conversion optimization.
- Ability to manage multiple assignments and meet deadlines.
- Strong stakeholder management and collaboration skills.
- Creative mindset with curiosity to explore new ideas, technologies, and industry trends.

Subject Matter Expertise

The candidate should have experience or robust understanding of one or more of the following areas:

- Legal Process BPM
- Insurance BPM
- Finance & Accounting BPM

Knowledge of emerging technologies such as Artificial Intelligence, Analytics, and Machine Learning within these domains will be preferred.

Education

- Bachelor's degree in English, Journalism, Communications, or a related field is mandatory.

Experience

- Minimum 5+ years of professional content writing experience.
- Experience in ITES/BPM services is preferred.
- Experience creating content for international audiences, particularly North America, UK, and Australia, will be an advantage.
- Experience with blogs, whitepapers, case studies, thought leadership, and web content is required.
- Experience mentoring junior content writers will be preferred.

Tools & Platforms

Hands-on experience with relevant tools and platforms such as:

- WordPress
- Google Analytics
- Figma
- Pardot
- SEO and analytics tools
- Content Management Systems (CMS)

Portfolio

A strong portfolio demonstrating experience in creating high-quality, creative, and research-based content across different formats is required.

Location & Work Model

Preferred Location: Mohali
Work Model: Work from Office

Pay: ₹600,000.00 - ₹800,000.00 per year

Benefits:

- Food provided
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Sr. Content Writer (India)
🏢 Kumars House Enterprises
📍 India