Chennai, Tamil Nadu
Job Summary

Customer Service Chat Agent

Key Responsibilities

Following will be the Roles and Responsibility of the Customer Service Chat Agent and role they will perform following activity

- The Customer service agent shall act as a first line support for end customers who are communicating through Chat channel for any asic L0/L1 issues relating to printing of photo's / content, issues relating to usage of the so any particular software , general queries . Understanding the product features
- The agent shall make every reasonable attempt to resolve and provide the service where possible
- Provide accurate and complete information by using right methods and tools
- Ability to quickly assess an issue and accurately respond to customer inquiries
- Respond to all service requests and issues raised via chat support
- Move the request to L2 support team ( Fuji Films)
- Ensure that all service request raised in the CRM System are monitored and the relevant resolution procedures

are followed up effectively

- Keep records of customer interactions, process customer account changes as required
- Follow communication procedures,



guidelines and policies
- Meet individual and team targets for a variety of customer service goals
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits

Skill Requirements

- Positive communication and English/ Language skills
- Previous customer support experience or experience as a client service representative is preferred
- Strong phone contact handling skills, including active listening skills and ability to empathize
- Past expertise in chat support process
- Good Typing skills
- Creative problem-solving and analytical skills
- Ability to work closely with other departments and get the right information in a timely manner
- Ability to multi-task, prioritize, and manage time effectively

Other Requirements

E0.1- Fresher
E 0.2 : 1-2 Years

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