Job Summary

The Front Office Manager supervises front desk operations, manages reception staff, coordinates patient registration and appointments, handles patient inquiries, and ensures a positive experience for patients and visitors while maintaining compliance with hospital policies and healthcare regulations.

Key ResponsibilitiesFront Desk Operations

- Manage daily front office and reception activities.
- Ensure efficient patient registration, admissions, and discharge procedures.
- Monitor patient appointment scheduling and coordination.
- Maintain smooth patient flow and minimize waiting times.

Staff Supervision

- Recruit, train, and supervise receptionists, front desk executives, and registration staff.
- Prepare staff schedules and assign duties.
- Conduct performance evaluations and provide coaching.

Patient Service Management

- Address patient and visitor concerns professionally.
- Ensure high standards of customer service.
- Handle complaints and escalate issues when necessary.
- Promote a welcoming and patient-friendly environment.

Administrative Duties

- Maintain accurate patient records and documentation.
- Ensure compliance with hospital policies and confidentiality requirements.
- Coordinate with clinical, billing, insurance, and support departments.
- Prepare daily, weekly, and monthly operational reports.

Billing and Insurance Coordination

- Oversee patient billing processes at the front desk.




- Verify insurance information and authorization requirements.
- Coordinate with finance and insurance teams to resolve discrepancies.

Quality and Compliance

- Ensure adherence to healthcare regulations and patient privacy standards.
- Implement and monitor standard operating procedures (SOPs).
- Participate in quality improvement initiatives.

Required Qualifications

- Bachelor's degree in Hospital Administration, Healthcare Management, Business Administration, or related field.
- 3–7 years of experience in hospital front office, patient services, or healthcare administration.
- Previous supervisory or managerial experience preferred.

Required Skills

- Solid leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Customer service orientation.
- Knowledge of hospital information systems (HIS) and electronic medical records (EMR).
- Scheduling and organizational skills.
- Problem-solving and conflict-resolution abilities.
- Basic knowledge of medical insurance and billing processes.
- Proficiency in Microsoft Office and hospital management software.

Key Performance Indicators (KPIs)

- Patient satisfaction scores.
- Average patient waiting time.
- Registration accuracy rate.
- Front office staff productivity.
- Complaint resolution time.
- Appointment scheduling efficiency.

Pay: ₹35,000.00 - ₹45,000.00 per month

Work Location: In person

📌 Front Office Manager (India)
🏢 Renova Hospitals
📍 India