Role : Customer Experience Advisor(APAC Marketplace)
Location: Bengaluru, Karnataka
Job Type: Full-Time
Experience: Minimum 1 year in international customer support / outbound sales
Salary: ₹3.75 LPA + Sales Commissions + Shift Allowances

Job Overview :

This role is ideal for candidates with a strong combination of customer service and sales skills. You will be the first point of contact for professionals and customers across Australia, New Zealand, the UK, and the US, handling both inbound and outbound interactions.

You will be responsible for answering customer calls, responding to emails, resolving queries, and making outbound calls to promote and sell marketplace subscriptions.

If you are passionate about customer success, consultative selling, and delivering excellent service in a fast-paced environment, we'd love to hear from you!

Key Responsibilities :

- Act as the first point of contact for professionals and customers.
- Assist customers in understanding and navigating Bark's products and services.
- Handle inbound calls and customer emails using the Zendesk ticketing system.
- Make proactive outbound calls to potential leads and existing customers.
- Pitch and sell marketplace subscriptions.
- Identify sales opportunities and contribute to revenue growth through relevant services and upgrades.
- Resolve customer queries and concerns efficiently within the defined TAT.




- Escalate complex or unresolved issues to the appropriate internal teams.
- Consistently achieve or exceed Customer Experience KPIs.
- Maintain high standards of customer satisfaction and service delivery.

Required Skills & Experience :

- Excellent spoken and written English communication skills.
- Minimum 1 year of experience supporting international customers through voice, email, or chat.
- Prior experience in outbound sales with the ability to engage prospects and drive conversions.
- Strong problem-solving and consultative selling abilities.
- Ability to multitask and manage a high volume of customer interactions.
- Experience using CRM and ticketing tools.
- Excellent attention to detail and organizational skills.
- Self-driven, motivated, and capable of working independently and as part of a team.
- Willingness to learn and grow within the organization.

What We Offer

✅ ₹3.75 LPA salary
✅ Sales Commissions
✅ Shift Allowances as applicable
✅ One-way cab facility
✅ 33+ paid days off annually
✅ Quarterly team socials
✅ Learning & Development programs
✅ Collaborative and supportive work environment
✅ Career growth and advancement opportunities
✅ Healthcare insurance for you and your family

Pay: ₹300,000.00 - ₹375,000.00 per year

Perks:

- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Experience Advisor (APAC Marketplace) (India)
🏢 Kiara Global Services
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