Mission Statement

To coordinate with various Services teams for achieving on-time service completion with sustained revenue and collection. Leading and owning back-office operations to serve as the support backbone for the overall Services portfolio.

Key Responsibilities

- Planning, billing & collection follow-up
- Conducting Services review meetings
- Updating the Services Calendar on a weekly basis
- Supporting resource assignment and allocation
- Budget review
- Handling PR/PO-related work
- Dashboard management — tracking Engineer visit status, creating and circulating the Service Team Dashboard
- Initiating WRM (Work Request Management) for the Services Group
- Collecting data from various sections (Services execution team), consolidating it, and presenting to Services management




- Resource planning along with utilization and forecasting
- Following up and receiving JMS/MOM from FAE or Site In-Charge
- Uploading MOM on X-Info and posting JMS on Ebiz
- Preparing data for invoicing
- Collection follow-up and status updates
- Voucher submission for embedded/remote engineers
- HR compliance data preparation and circulation
- Following up with buyer/accounts on JMS, invoice & payment-related queries

Pay: ₹15,000.00 - ₹20,000.00 per month

Perks:

- Paid sick time
- Provident Fund

Work Location: In person

📌 Back Office Executive (Operations) (India)
🏢 SSM Infotech Solutions
📍 India