Job description:

Suncrypto, a leading cryptocurrency exchange platform, is seeking a passionate and dedicated Customer Support Executive to join our dynamic team. We are looking for a highly motivated individual with excellent communication and problem-solving skills to provide exceptional customer service.

Requirement:

- Minimum 6 months -1 years of experience in customer support or a related field.
- Excellent communication and interpersonal skills.
- Basic understanding of cryptocurrency concepts.
- Strong problem-solving abilities.
- Ability to work effectively in a quick-paced environment.

Role and responsibility:

- Responding promptly and effectively to customer inquiries via email, chat, and phone calls.
- Providing accurate and helpful information regarding Suncrypto's platform, products, and services.




- Troubleshooting and resolving customer technical issues and account-related concerns.
- Escalating complex issues to the appropriate internal teams when necessary.
- Maintaining a positive and professional demeanor while interacting with customers.
- Contributing to the development of knowledge base articles and FAQs.
- Staying updated on the latest cryptocurrency trends and regulations.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Application Question(s):

- Do you have any Cryptocurrency knowledge or work experience ?
- Are you fluent in English speaking?

Experience:

- Customer support: 1 year (Required)

Work Location: In person

📌 Customer Support Executive (CSE) (India)
🏢 Angelic Infotech Private
📍 India