Job Title – SMRE (Service Market Relationship Executive)

Location: Kakkand, Kochi

Department: Service

Company: BRD Car World Limited

Employment Type: Full-time

Job Summary

We are looking for SMRE (Service Marketing Relationship Executive) to join our Service Department at Kakkand. The candidate will be responsible for maintaining customer relationships, promoting service-related activities, and ensuring a positive customer experience.

Key Responsibilities

* Contact existing customers regarding vehicle service and maintenance.

* Make service reminder calls and follow up with customers.

* Inform customers about service offers, campaigns, and maintenance requirements.

* Generate service leads and encourage customers to book service appointments.

* Maintain regular follow-up with customers and ensure customer satisfaction.

* Update customer details and call records accurately in the system.

* Coordinate with the Service Advisors and Service Team for customer requirements.

* Handle customer queries professionally and escalate issues when required.

* Support customer retention and increase repeat service visits.

* Achieve assigned calling, lead-generation,



and service booking targets.

Eligibility & Requirements

* Qualification: Plus Two / Diploma / Graduate.

* Freshers can apply; experience in customer service, tele-calling, automobile, or sales will be an added advantage.

* Good communication and interpersonal skills.

* Basic computer knowledge.

* Good Malayalam and English communication skills.

* Hindi/Tamil will be an added advantage.

* Customer-oriented attitude with good follow-up skills.

Skills Required

* Customer relationship management

* Tele-calling and follow-up

* Communication skills

* Basic computer/MS Office knowledge

* Teamwork

* Target-oriented approach

What We Offer

* Competitive salary

* Professional work environment

* Training and development opportunities

* Growth opportunities opportunities

* Opportunity to work with a reputed automobile dealership

Interested candidates can apply with their updated resume.

Pay: ₹13,000.00 - ₹20,000.00 per month

Benefits:

- Health insurance
- Paid time off
- Provident Fund

Work Location: In person

📌 Relationship Executive (Kakkanad)
🏢 BRD CAR WORLD
📍 Kakkanad