Technical Support Engineer – Hardware & Software Position Overview We are looking for an experienced Technical Support Engineer with strong knowledge of both hardware and software troubleshooting and proven experience handling international inbound voice support. The ideal candidate should have excellent communication skills, strong technical troubleshooting abilities, and the confidence to interact professionally with international customers. Key Requirements 2–3 years of relevant experience in Technical Support / IT Support. No freshers; candidates must have prior hands-on technical support experience. Experience handling international inbound voice calls is mandatory/preferred. Excellent verbal and written communication skills with a customer-focused approach. Strong troubleshooting and problem-solving skills. Candidates based in Hyderabad are preferred. Willingness to work in rotational/night shifts, if required. Technical Skills Candidates should have working knowledge of: Hardware Support Desktop, laptop and peripheral troubleshooting. Printer installation, configuration and troubleshooting. Troubleshooting hardware failures and connectivity issues. Basic knowledge of hardware components and peripheral devices. Driver installation and troubleshooting. Networking Basic to intermediate knowledge of TCP/IP, IP addresses, DNS and DHCP. Understanding of LAN/WAN and network connectivity. Troubleshooting internet and network connectivity issues. Basic knowledge of routers, modems,



switches and Wi-Fi connectivity. Ability to perform basic network diagnostics such as Ping, IP configuration and connectivity checks. Software & Operating Systems Good working knowledge of Windows OS and common Windows troubleshooting. Software/application installation, configuration and troubleshooting. Basic knowledge of system settings, device management and drivers. Troubleshooting login, application, connectivity and performance-related issues. Knowledge of basic remote troubleshooting/support tools is an added advantage. Customer Support Skills Ability to handle international inbound calls professionally. Robust active listening and communication skills. Ability to understand customer issues, troubleshoot systematically and provide clear resolutions. Ability to document issues accurately in ticketing/helpdesk systems. Strong customer-service orientation and professional telephone etiquette. Ability to work independently as well as within a technical support team. Preferred Candidate Profile Experience: 2–3+ years in Technical/IT Support Voice Experience: International Inbound Voice – Preferred/Mandatory Location: Hyderabad – Preferred Freshers: Not Eligible Shift: Willingness to work as per business requirements

Pay: ₹25,000.00 - ₹45,000.00 per month

Benefits:

- Health insurance
- Leave encashment
- Provident Fund

Experience:

- Computer hardware: 2 years (Required)

Language:

- English (Required)

Work Location: In person

📌 Software Support Executive (Hyderabad)
🏢 WFM Technologies Private
📍 Hyderabad