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Key Responsibilities

· Technical Support: Install, configure, and troubleshoot Tally Prime/ERP 9 software issues for clients via phone, email, or remote access.

· Customer Training: Train clients on software functionality, including accounting, inventory management, and statutory compliance (GST/TDS)

· Problem Resolution: Diagnose and resolve data-related issues, ledger discrepancies, and technical errors.

· Documentation: Maintain detailed records of client interactions, support cases, and resolutions in CRM systems.

· Escalation: Escalate complex technical issues to L2 support or the development team.

Required Skills and Qualifications

· Experience: Previous experience (1+ year) in software support, specifically Tally products.

· Knowledge: Strong understanding of Accounting principles, GST, TDS, and Financial Reporting.

Job Type: Full time

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:

- Cell phone reimbursement
- Internet reimbursement

Work Location: In person

📌 tally support executive (Sahibzada Ajit Singh Nagar)
🏢 Acute Professional Networks
📍 Sahibzada Ajit Singh Nagar