Additional Information
Job Number26105729
Job CategoryRooms & Guest Services Operations
LocationMagdalla Circle, Surat, Gujarat, India, 395007
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

POSITION SUMMARY

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using explicit and professional language; answer telephones using appropriate etiquette.



Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

艾美酒店以令人神往的旅游时代为灵感，以欧洲文化对享受精彩人生的经典追求呈现每一种文化。我们的宾客是心怀好奇、满蕴创意的大都会文化爱好者。他们期待每一次建立联系的机会，也喜欢放慢脚步细品当地风情。艾美酒店愿为宾客提供令人难忘的特色服务与体验，鼓舞他们 享受精彩人生。我们欢迎充满好奇、富有创意和酒店人才加入我们的团队。如果您喜欢与志同道合的宾客打交道，也渴望为它他们营造意想不到的体验，我们诚邀您与艾美酒店携手谱写未来的职业生涯。加入艾美酒店，便是加入万豪国际集团的非凡品牌组合。从这里扬帆起航，发挥个人价值，追求人生目标，融入卓越国际团队，展现真我风采。

📌 Guest Services Associate I (India)
🏢 Marriott International
📍 India