Job Title: Customer Success Manager
Location: Kankarbagh, Patna, Bihar
Employment Type: Full-Time
Experience: 0–2 Years

Job Summary:

We are looking for a motivated and customer-focused Customer Success Manager (CSM) to build robust relationships with clients, ensure successful onboarding, improve customer satisfaction, and support long-term customer retention. The candidate should have excellent communication, problem-solving, client-handling, and relationship-management skills.

Key Responsibilities:

- Manage and maintain strong relationships with existing customers.
- Understand customer requirements, expectations, and business needs.
- Handle customer onboarding and ensure a smooth transition after purchase.
- Act as the primary point of contact for assigned customers.
- Conduct regular follow-ups with customers to understand their experience and requirements.
- Resolve customer queries and coordinate with internal teams for issue resolution.
- Monitor customer satisfaction and identify areas for improvement.
- Ensure customers are able to effectively use the company's products/services.
- Collect and communicate customer feedback to relevant internal teams.
- Identify potential upselling and cross-selling opportunities when appropriate.
- Monitor customer accounts and identify risks of customer dissatisfaction or churn.
- Maintain accurate customer information, interactions, and follow-ups in the CRM.
- Coordinate with Sales, Support, Product, and Operations teams to ensure a smooth customer experience.
- Prepare regular reports on customer interactions, onboarding, satisfaction, retention, and issues.
- Build long-term relationships with customers and contribute to customer retention.
- Conduct customer meetings and product/service demonstrations when required.

Requirements:





- Bachelor's degree in Business Administration, Marketing, Management, or any related field.
- 0–2 years of experience in Customer Success, Customer Support, Client Relationship Management, Account Management, or a related field.
- Freshers with excellent communication and customer-handling skills can also apply.
- Excellent verbal and written communication skills.
- Strong problem-solving and interpersonal skills.
- Good understanding of customer relationship management and customer experience.
- Ability to handle customer queries professionally and patiently.
- Strong follow-up and relationship-building skills.
- Ability to coordinate with multiple internal teams.
- Customer-focused, proactive, organized, and responsible personality.
- Basic knowledge of CRM, MS Office, and Google Workspace.

Preferred Skills:

Customer Success | Customer Relationship Management | Client Handling | Customer Onboarding | Customer Retention | Customer Support | Communication Skills | Problem Solving | CRM | Follow-up | Customer Experience | Account Management | Upselling | Cross-selling | Relationship Management

Key Performance Indicators (KPIs)

- Customer satisfaction
- Customer retention rate
- Successful onboarding
- Customer response and resolution time
- Number of customer follow-ups
- Customer engagement
- Upselling/cross-selling opportunities
- Customer feedback and issue resolution

What We Offer

- Professional and supportive work environment
- Learning and growth opportunities
- Exposure to real-world customer success and client relationship management
- Opportunity to work directly with customers
- Career development opportunities
- Practical experience in customer onboarding, retention, and account management

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Success Manager (India)
🏢 Fillip Technologies Private
📍 India