*1. City Training Manager - Eatskart*

*Job Role:*

Responsible for end-to-end training delivery, onboarding, and capability building for all delivery partners and hub staff in the assigned city.

*Key Responsibilities:*

- *Training Delivery*: Conduct New Joiner Induction, Refresher, App training and Safety training for DEs and hub staff

- *Field Enablement*: Ride-along, OJT, and on-ground coaching to ensure SOP adherence

- *Quality Audit*: Monitor training effectiveness through audits, assessments and feedback

- *Stakeholder Management*: Coordinate with City Ops Head, Hub Managers and HR for training calendars

- *Content & MIS*: Update training material, maintain daily training MIS and dashboards

- *Issue Resolution*: Handle grievances related to app, payout, ID and support needs

- *Target Achievement*: Ensure 100% onboarding of new DEs and meet monthly training KPIs

*Required Skills:*

- 2-4 years experience in L&D;/Training, preferably in logistics/gig economy

- Excellent communication in local language + Hindi/English

- Positive in Excel, PPT and training tools

- Bike + Field work ready

*2. State Training Manager - Eatskart*

*Job Role:*

Own the L&D; strategy and execution for the entire state. Lead, mentor and scale the City Training Managers.

*Key Responsibilities:*

- *State L&D; Strategy*: Plan and execute state-wide training calendar for DEs and Hub teams





- *Team Leadership*: Manage and coach all City Training Managers in the state

- *Process Standardization*: Ensure uniform training content, quality and delivery across all cities

- *Performance Review*: Track KPIs like onboarding TAT, training NPS, audit scores for all cities

- *Stakeholder Alignment*: Work with State Ops Head, HRBP and Central L&D; for initiatives and launches

- *Content Ownership*: Develop/upgrade training modules, videos, quizzes as per business needs

- *Governance & Reporting*: State-level MIS, weekly reviews, and action plans for gaps

- *Change Management*: Drive new process launches, SOP rollouts and compliance across state

*Required Skills:*

- 4-7 years experience in L&D;, with 2+ years in team management

- Strong leadership, analytical and presentation skills

- Experience in logistics, e-commerce or delivery operations preferred

- Willing to travel extensively across the state

*Common for Both:*

- *Location*: City/State HQ + Field travel

- *Reporting*: City TM -> State TM -> Head L&D;

Pay: ₹25,000.00 - ₹54,938.16 per month

Benefits:

- Commuter assistance
- Flexible schedule
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home

Work Location: In person

📌 City Training Manager/ State Training Manager (Chennai)
🏢 Eatskart
📍 Chennai