B2B Customer Success Executive

SaaS & Strategic Accounts | Full Power Media Private Limited | Full-time

About the Role

Full Power Media Private Limited is hiring a B2B Customer Success Executive to own the customer journey after the sale — onboarding, training, driving adoption, and ensuring customers actually get value from Full Power Media Private Limited. This isn't a support/ticket-resolution role: you'll proactively track usage, catch adoption problems early, and prevent churn before it happens.

Who You'll Support

- Social media management & personal branding agencies
- Content-led D2C/e-commerce brands
- Content-led SaaS companies and similar content-driven businesses

What You'll Do

- Take ownership of customers post-sale/pilot and run structured onboarding
- Train customer teams and guide feature adoption for their specific use case
- Monitor usage, spot low engagement early, and proactively re-engage at-risk accounts
- Run regular check-ins to understand what's working, what isn't, and what's missing
- Capture and route product feedback, feature requests, and adoption barriers to Product/Ops
- Track churn risk and renewal readiness; keep clean records on every account




- Spot expansion opportunities (seats, accounts, upsell) and hand them to the Sales Lead to close

What We're Looking For

- 2–5 years in Customer Success, SaaS onboarding, Account Management, or Implementation
- Prior SaaS/MarTech/creator-tech/agency-software exposure strongly preferred
- Comfortable running product walkthroughs and training sessions
- Analytical enough to read usage data and spot adoption issues before they become churn
- Early-stage/startup experience is a plus

Not a Fit If

- Background is primarily call-centre support, complaint handling, or ticket resolution only
- Views Customer Success as "answering questions when asked" rather than proactively driving adoption

Interested candidates can share their updated CV at [email protected]

Pay: Up to ₹25,000.00 per month

Perks:

- Provident Fund

Application Question(s):

- Are you comfortable attending an initial virtual interview and sharing a short introductory video as part of the recruitment process?

Language:

- English (Required)

Work Location: In person

📌 B Customer Success Executive (Goregaon)
🏢 PixelSpice
📍 Goregaon