Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : ServiceNow IT Service Management (ITSM)
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various critical business systems. This role requires a dynamic approach to identifying root causes and resolving problems efficiently to ensure seamless system operations. The position demands continuous engagement with multiple system components, collaborating with different teams to maintain system stability and performance throughout the day.

Roles & Responsibilities:

- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.




- Collaborate with cross-functional teams to ensure timely resolution of system issues.
- Document and communicate findings and solutions clearly to stakeholders.
- Assist in the continuous improvement of support processes and tools.
- Provide guidance and support to junior team members to foster their development.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in ServiceNow IT Service Management (ITSM).
- Strong problem-solving skills with the ability to analyze complex system issues.
- Experience in troubleshooting and resolving incidents within enterprise IT environments.
- Familiarity with IT service management processes and best practices.
- Ability to work effectively in a team-oriented team environment while managing individual responsibilities.
- Good communication skills to interact with technical and non-technical stakeholders.

Additional Information:

- The candidate should have minimum 3 years of experience in ServiceNow IT Service Management (ITSM).
- This position is based at our Chennai office.
- A 15 years full time education is required.

15 years full time education

📌 Application Support Engineer (Bengaluru)
🏢 Accenture
📍 Bengaluru