Job Description | Customer Support Associate

Location: Sector 18, Gurugram, Haryana (On-site)
Work Type: Full-time
Experience: 1-2 Years

About Namhya Foods:
Namhya Foods Pvt. Ltd. is a Shark Tank India Season 1 featured D2C wellness brand dedicated to bringing the power of Ayurveda and natural wellness to modern consumers. Founded by Ridhima Arora in 2019, and backed by Aman Gupta (boAt), our mission is to create cutting-edge, effective, and accessible wellness solutions that improve lives.
Our Website: www.namhyafoods.com

Role Overview:
We are looking for a Customer Support Associate with strong communication skills who can professionally handle customer queries across calls, WhatsApp, emails, and social media platforms.

Key Responsibilities:

- Resolve customer queries professionally across calls, WhatsApp, emails, and social media platforms
- Support customer lifecycle management and resolve grievances
- Maintain customer records using CRM tools and Excel
- Coordinate with internal teams including logistics, warehouse,



operations, and finance
- Ensure timely customer support and follow-ups

Ideal Candidate Profile:

- Good verbal and written communication skills
- Working knowledge of MS Excel
- Customer-first attitude with strong problem-solving skills
- Organised and detail-oriented, with empathy toward customer concerns
- Proactive and dependable team player
- Prior experience with a D2C brand is a plus

To apply: Share your resume at [email protected] with the subject line "Customer Support Associate - Namhya Foods"

Pay: ₹20,000.00 - ₹25,000.00 per month

Ability to commute/relocate:

- Gurugram, Haryana (Gurugram): Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

- What is your Current and Expected CTC?

Experience:

- Customer support: 1 year (Required)

Work Location: In person

📌 Customer Support Associate (Gurugram)
🏢 Namhya foods
📍 Gurugram