Job Summary

We are looking for a Logistics Executive with minimum 2 years of hands-on experience in E-commerce logistics operations to manage end-to-end order fulfillment and shipment coordination.

The candidate will be responsible for ensuring timely processing, dispatch, tracking and delivery of customer orders, coordinating with courier/logistics partners, handling RTO/NDR and reverse logistics, and maintaining accurate logistics MIS and inventory records.

Key Responsibilities1. Order Processing & Fulfillment

- Manage daily e-commerce orders from order processing to final delivery.
- Coordinate with warehouse teams for picking, packing, invoicing and dispatch.
- Ensure orders are processed and dispatched within defined SLA timelines.
- Monitor pending and ageing orders and take corrective action.
- Ensure accurate shipping labels, AWB generation and dispatch documentation.

2. Courier & Logistics Coordination

- Coordinate with courier and transportation partners for timely pickups and deliveries.
- Track shipments from first-mile pickup through last-mile delivery.
- Follow up on delayed, undelivered and exception shipments.
- Escalate recurring logistics issues to the concerned logistics partners.
- Monitor courier performance, delivery timelines and service levels.

3. RTO / NDR / Reverse Logistics

- Monitor NDR (Non-Delivery Reports) and coordinate for successful delivery.
- Track and control RTO (Return to Origin) shipments.
- Coordinate return pickups and reverse logistics.
- Ensure returned products are received, verified and updated in the system.
- Coordinate with warehouse and customer service teams for return-related issues.

4. E-commerce Platforms

- Handle order processing through e-commerce platforms and logistics aggregators.




- Experience with platforms such as Amazon, Flipkart, Shopify, Shiprocket, Unicommerce, Delhivery or similar systems will be preferred.
- Ensure order and shipment status is updated accurately in the respective systems.

5. Inventory & Warehouse Coordination

- Coordinate with warehouse teams for stock availability and order fulfillment.
- Monitor inventory discrepancies related to orders, returns and dispatches.
- Support regular stock reconciliation.
- Ensure timely communication of stock shortages and order fulfilment issues.

6. MIS & Reporting

- Prepare daily, weekly and monthly logistics reports.
- Track key logistics KPIs such as:
- Order dispatch TAT
- Delivery TAT
- Pending orders
- RTO %
- NDR %
- Delivery success rate
- Courier performance
- Shipping cost
- Return shipments
- Maintain accurate Excel trackers and operational records.

7. Issue Resolution

- Identify shipment and order-related issues and ensure timely closure.
- Coordinate with warehouse, customer service, finance and e-commerce teams.
- Investigate shipment discrepancies, short shipments, damages and delivery failures.
- Maintain proper documentation of escalations and resolutions.

Required Skills

- Minimum 2 years of experience in E-commerce Logistics / Supply Chain / Order Fulfillment.
- Good understanding of e-commerce order processing and logistics operations.
- Hands-on experience with courier/logistics partners.




- Knowledge of RTO, NDR, AWB, POD and reverse logistics.
- Good working knowledge of MS Excel / Google Sheets.
- Experience with e-commerce marketplaces and logistics platforms.
- Strong follow-up and coordination skills.
- Good communication and interpersonal skills.
- Strong analytical and problem-solving ability.
- Ability to work under pressure and meet daily dispatch/delivery deadlines.
- Detail-oriented and process-driven approach.

Educational Qualification

Graduate in any discipline.
Candidates with relevant experience in E-commerce Logistics, Supply Chain or Warehouse Operations will be preferred.

Preferred Candidate Profile

- Candidates currently working with E-commerce / D2C / Marketplace / Retail companies.
- Experience handling Amazon, Flipkart, Shopify, Myntra or other marketplaces is preferred.
- Experience with Shiprocket, Unicommerce, Delhivery, Ecom Express, Blue Dart or similar logistics platforms will be an added advantage.
- Should be capable of independently handling day-to-day logistics operations.

Key Performance Indicators (KPIs)

- Order processing and dispatch within SLA
- Delivery success rate
- Reduction in RTO and NDR
- Timely resolution of shipment issues
- Courier partner performance
- Inventory/order reconciliation accuracy
- Logistics cost control
- Accuracy and timeliness of MIS reports

Personal Attributes

- Strong ownership and accountability
- Excellent follow-up skills
- Proactive and solution-oriented
- Good coordination ability
- Attention to detail
- Ability to multitask in a rapid-paced e-commerce environment

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 Logistics Executive (Bengaluru)
🏢 Bhawar Sales
📍 Bengaluru