Position Vicidial & IT Support Executive Job Responsibilities Manage and maintain VICIdial / ViciBox servers and configurations. Configure and troubleshoot outbound and inbound campaigns. Manage agents, users, extensions, campaigns, call lists and dispositions. Configure SIP/PJSIP, VoIP accounts, trunks and dialer settings. Troubleshoot call-related issues such as no audio, blank calls, failed calls, ringing issues and low answer rates. Monitor Asterisk, SIP channels, call logs and CDR. Configure and troubleshoot CLI, Caller ID and outbound routing. Manage call reports, recordings and campaign performance. Troubleshoot server, network, firewall and connectivity issues. Manage Linux servers, preferably CentOS/AlmaLinux/openSUSE.

Provide desktop and technical support to employees. Troubleshoot Windows PCs, printers, LAN/Wi-Fi and basic hardware issues. Install and configure software, drivers and system updates. Maintain system backups and assist with server monitoring. Coordinate with VoIP providers, hosting providers and IT vendors when required. Maintain proper documentation of IT and Vicidial configurations.

Job Description – Vicidial & IT Support Executive Position Vicidial & IT Support Executive Job Responsibilities - Manage and maintain VICIdial / ViciBox servers and configurations. - Configure and troubleshoot outbound and inbound campaigns. - Manage agents, users, extensions, campaigns, call lists and dispositions. - Configure SIP/PJSIP, VoIP accounts, trunks and dialer settings. - Troubleshoot call-related issues such as no audio, blank calls, failed calls, ringing issues and low answer rates. - Monitor Asterisk, SIP channels, call logs and CDR. - Configure and troubleshoot CLI, Caller ID and outbound routing. - Manage call reports,



recordings and campaign performance. - Troubleshoot server, network, firewall and connectivity issues. - Manage Linux servers, preferably CentOS/AlmaLinux/openSUSE. - Basic knowledge of Apache, MySQL/MariaDB, PHP, SSH and Linux commands. - Configure and troubleshoot firewall, ports, IP addresses, NAT and VPN. - Provide desktop and technical support to employees. - Troubleshoot Windows PCs, printers, LAN/Wi-Fi and basic hardware issues. - Install and configure software, drivers and system updates. - Maintain system backups and assist with server monitoring. - Coordinate with VoIP providers, hosting providers and IT vendors when required. - Maintain proper documentation of IT and Vicidial configurations. Required Skills - 1–3+ years of experience in VICIdial/ViciBox and IT Support. - Positive knowledge of Linux and Asterisk. - Strong understanding of SIP, VoIP, PJSIP and SIP trunks. - Knowledge of networking: TCP/IP, DNS, NAT, ports and firewalls. - Basic knowledge of MySQL/MariaDB and PHP. - Good troubleshooting and problem-solving skills. - Ability to work independently and handle urgent technical issues. - Good communication skills. Preferred - Experience with VICIdial API/customization. - Experience with AWS/Azure/VPS or dedicated servers. - Knowledge of FreePBX/Asterisk. - Experience with VoIP carriers and multiple SIP trunks. - Basic knowledge of server security and Linux firewall configuration. Job Type Full-time Experience 1–3+ years Key Performance Areas Vicidial uptime • Call quality • Server stability • Network connectivity • Fast issue resolution • IT user support

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

- Flexible schedule
- Provident Fund

Work Location: In person

📌 Vicidial Dialer and IT support (Bidhannagar)
🏢 Excellis IT
📍 Bidhannagar