21 Aug
|
D'Life Interiors
|
Bengaluru
21 Aug
D'Life Interiors
Bengaluru
Assistant Client Manager – B2C Interior
Company: D’LIFE Interiors
Position: Assistant Client Manager – B2C Interior
Locations: HSR Layout, Whitefield & Yelahanka, Bangalore
Department: Client Management / Sales
Employment Type: Full-Time
Job Summary
We are looking for a customer-focused and proactive Assistant Client Manager to handle B2C residential interior clients across HSR Layout, Whitefield, and Yelahanka. The role involves understanding client requirements, coordinating with internal teams, managing follow-ups, and ensuring a smooth customer experience throughout the interior project journey.
Key Responsibilities
- Handle B2C residential interior enquiries and understand client requirements.
- Communicate with clients through calls, meetings, WhatsApp, and other channels.
- Understand client preferences, budget, space requirements, and expectations.
- Assist the Client Manager in managing customer relationships from enquiry to project handover.
- Coordinate with Interior Designers, Sales Teams, Project Teams, and other departments.
- Schedule client meetings, design discussions, and site visits.
- Follow up with prospective clients and support lead conversion.
- Explain design concepts, product details, project timelines, and processes to clients.
- Prepare and share quotations, proposals, and other client-related documents.
- Maintain regular follow-ups and keep clients updated on project progress.
- Handle customer queries and coordinate with the concerned teams for timely resolution.
- Maintain accurate records of client discussions, requirements, follow-ups, and project status.
- Assist in resolving customer concerns and maintaining high customer satisfaction.
- Collect customer feedback and support the team in obtaining positive reviews and referrals.
- Support the Client Manager in achieving sales and customer satisfaction targets.
Requirements
- Any Bachelor's degree
- 1–4 years of experience in Client Management, Customer Relationship Management, Sales, or Interior Design.
- Experience in B2C / residential interiors will be an added advantage.
- Excellent verbal and written communication skills.
- Strong customer-handling and relationship-building abilities.
- Good negotiation and problem-solving skills.
- Ability to manage multiple clients and follow-ups simultaneously.
- Basic knowledge of MS Office, CRM tools, WhatsApp, and other digital platforms.
- Willingness to travel locally for client meetings/site visits when required.
Key Skills
- B2C Client Management
- Customer Relationship Management
- Communication Skills
- Sales & Lead Conversion
- Client Follow-up
- Negotiation
- Problem Solving
- Team Coordination
- Customer Satisfaction
- Time Management
- Residential Interior Knowledge
Preferred Candidate Profile
- Candidates with experience in Interior, Real Estate, Furniture, Home Décor, or related B2C industries are preferred.
- Strong customer-facing personality with a professional approach.
- Target-oriented and comfortable working in a quick-paced environment.
- Ability to build long-term relationships with clients.
- Strong ownership, follow-up, and coordination skills.
Work Locations
HSR Layout | Whitefield | Yelahanka – Bangalore
Join D’LIFE Interiors and build your career in the growing residential interior industry.
Pay: ₹30,000.00 - ₹45,000.00 per month
Benefits:
- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
📌 Assistant Client ManagerC - Interior) (Bengaluru)
🏢 D'Life Interiors
📍 Bengaluru