Hyderabad, Telangana
Job Summary

Job Title: Clinical Systems Support Assistant \\\\\\\\r\\\\\\\\n\\\\\\\\r\\\\\\\\n*RESPONSIBILITIES*: \\\\\\\\r\\\\\\\\n\\\\\\\\r\\\\\\\\n\\\\\\\\r\\\\\\\\nWork with and assist Clinical Systems Project Associates and Clinical Systems Support Lead on the support of clinical systems and studies\\\\\\\\r\\\\\\\\nMaintain and control access to various systems for both in-house and vendor systems within the Clinical Systems helpdesk to meet the SLA’s\\\\\\\\r\\\\\\\\nPrepare, send and monitor study specific access reviews upon receipt of the monthly access review schedule.\\\\\\\\r\\\\\\\\nActioning the daily termination requests removing terminated access to both in-house and vendor systems.\\\\\\\\r\\\\\\\\n\\\\\\\\r\\\\\\\\nProvide first-line support where appropriate to clinical systems supported by the Clinical Systems Department \\\\\\\\r\\\\\\\\n\\\\\\\\r\\\\\\\\nRespond to and resolve support requests, including monitoring and following up on outstanding requests to meet Service Level Agreements\\\\\\\\r\\\\\\\\nMaintain the Clinical Systems support shared mailboxes assigning or processing as required.\\\\\\\\r\\\\\\\\n\\\\\\\\r\\\\\\\\nAdvise Clinical Systems Support Lead of any ongoing or repeat support issues\\\\\\\\r\\\\\\\\n\\\\\\\\r\\\\\\\\nPerform support accurately within the Clinical Systems helpdesk to ensure the smooth operation of services and rapid issue resolution to meet SLAs \\\\\\\\r\\\\\\\\n\\\\\\\\r\\\\\\\\nProvide Quality Control checks for tasks completed by vendors or other Worldwide personnel\\\\\\\\r\\\\\\\\n\\\\\\\\r\\\\\\\\nParticipate in process and quality improvement efforts to increase overall operational efficiency.\\\\\\\\r\\\\\\\\n\\\\\\\\r\\\\\\\\nEnsure that all activities are appropriately documented and stored in accordance with the relevant SOP and requirements of the client company\\\\\\\\r\\\\\\\\n\\\\\\\\r\\\\\\\\nPerform other duties as assigned \\\\\\\\r\\\\\\\\n\\\\\\\\r\\\\\\\\n\\\\\\\\r\\\\\\\\n*OTHER SKILLS AND ABILITIES: *\\\\\\\\r\\\\\\\\n\\\\\\\\r\\\\\\\\nGood standard of written and spoken English\\\\\\\\r\\\\\\\\nProficient in the use of common office software\\\\\\\\r\\\\\\\\nSelf-motivated individual who can positively contribute to a team environment\\\\\\\\r\\\\\\\\nAble to work independently or in a multi-disciplinary team\\\\\\\\r\\\\\\\\nHigh attention to detail\\\\\\\\r\\\\\\\\nAbility to prioritize and handle multiple projects simultaneously\\\\\\\\r\\\\\\\\n\\\\\\\\r\\\\\\\\n*REQUIREMENTS: *\\\\\\\\r\\\\\\\\n\\\\\\\\r\\\\\\\\nEducated to High School level education or equivalent experience\\\\\\\\r\\\\\\\\nMinimum 1 year experience in an office customer service environment\\\\\\\\r\\\\\\\\n\\\\\\\\r\\\\\\\\n

Key Responsibilities

Job Title: Clinical Systems Support Assistant \\\\\\\\r\\\\\\\\n\\\\\\\\r\\\\\\\\n*RESPONSIBILITIES*:



\\\\\\\\r\\\\\\\\n\\\\\\\\r\\\\\\\\n\\\\\\\\r\\\\\\\\nWork with and assist Clinical Systems Project Associates and Clinical Systems Support Lead on the support of clinical systems and studies\\\\\\\\r\\\\\\\\nMaintain and control access to various systems for both in-house and vendor systems within the Clinical Systems helpdesk to meet the SLA’s\\\\\\\\r\\\\\\\\nPrepare, send and monitor study specific access reviews upon receipt of the monthly access review schedule.\\\\\\\\r\\\\\\\\nActioning the daily termination requests removing terminated access to both in-house and vendor systems.\\\\\\\\r\\\\\\\\n\\\\\\\\r\\\\\\\\nProvide first-line support where appropriate to clinical systems supported by the Clinical Systems Department \\\\\\\\r\\\\\\\\n\\\\\\\\r\\\\\\\\nRespond to and resolve support requests, including monitoring and following up on outstanding requests to meet Service Level Agreements\\\\\\\\r\\\\\\\\nMaintain the Clinical Systems support shared mailboxes assigning or processing as required.\\\\\\\\r\\\\\\\\n\\\\\\\\r\\\\\\\\nAdvise Clinical Systems Support Lead of any ongoing or repeat support issues\\\\\\\\r\\\\\\\\n\\\\\\\\r\\\\\\\\nPerform support accurately within the Clinical Systems helpdesk to ensure the smooth operation of services and rapid issue resolution to meet SLAs \\\\\\\\r\\\\\\\\n\\\\\\\\r\\\\\\\\nProvide Quality Control checks for tasks completed by vendors or other Worldwide personnel\\\\\\\\r\\\\\\\\n\\\\\\\\r\\\\\\\\nParticipate in process and quality improvement efforts to increase overall operational efficiency.\\\\\\\\r\\\\\\\\n\\\\\\\\r\\\\\\\\nEnsure that all activities are appropriately documented and stored in accordance with the relevant SOP and requirements of the client company\\\\\\\\r\\\\\\\\n\\\\\\\\r\\\\\\\\nPerform other duties as assigned \\\\\\\\r\\\\\\\\n\\\\\\\\r\\\\\\\\n\\\\\\\\r\\\\\\\\n*OTHER SKILLS AND ABILITIES: *\\\\\\\\r\\\\\\\\n\\\\\\\\r\\\\\\\\nGood standard of written and spoken English\\\\\\\\r\\\\\\\\nProficient in the use of common office software\\\\\\\\r\\\\\\\\nSelf-motivated individual who can positively contribute to a team setting\\\\\\\\r\\\\\\\\nAble to work independently or in a multi-disciplinary team\\\\\\\\r\\\\\\\\nHigh attention to detail\\\\\\\\r\\\\\\\\nAbility to prioritize and handle multiple projects simultaneously\\\\\\\\r\\\\\\\\n\\\\\\\\r\\\\\\\\n*REQUIREMENTS: *\\\\\\\\r\\\\\\\\n\\\\\\\\r\\\\\\\\nEducated to High School level education or equivalent experience\\\\\\\\r\\\\\\\\nMinimum 1 year experience in an office customer service environment\\\\\\\\r\\\\\\\\n\\\\\\\\r\\\\\\\\n

Skill Requirements

Job Title:



Clinical Systems Support Assistant \\\\\\\\r\\\\\\\\n\\\\\\\\r\\\\\\\\n*RESPONSIBILITIES*: \\\\\\\\r\\\\\\\\n\\\\\\\\r\\\\\\\\n\\\\\\\\r\\\\\\\\nWork with and assist Clinical Systems Project Associates and Clinical Systems Support Lead on the support of clinical systems and studies\\\\\\\\r\\\\\\\\nMaintain and control access to various systems for both in-house and vendor systems within the Clinical Systems helpdesk to meet the SLA’s\\\\\\\\r\\\\\\\\nPrepare, send and monitor study specific access reviews upon receipt of the monthly access review schedule.\\\\\\\\r\\\\\\\\nActioning the daily termination requests removing terminated access to both in-house and vendor systems.\\\\\\\\r\\\\\\\\n\\\\\\\\r\\\\\\\\nProvide first-line support where appropriate to clinical systems supported by the Clinical Systems Department \\\\\\\\r\\\\\\\\n\\\\\\\\r\\\\\\\\nRespond to and resolve support requests, including monitoring and following up on outstanding requests to meet Service Level Agreements\\\\\\\\r\\\\\\\\nMaintain the Clinical Systems support shared mailboxes assigning or processing as required.\\\\\\\\r\\\\\\\\n\\\\\\\\r\\\\\\\\nAdvise Clinical Systems Support Lead of any ongoing or repeat support issues\\\\\\\\r\\\\\\\\n\\\\\\\\r\\\\\\\\nPerform support accurately within the Clinical Systems helpdesk to ensure the smooth operation of services and rapid issue resolution to meet SLAs \\\\\\\\r\\\\\\\\n\\\\\\\\r\\\\\\\\nProvide Quality Control checks for tasks completed by vendors or other Worldwide personnel\\\\\\\\r\\\\\\\\n\\\\\\\\r\\\\\\\\nParticipate in process and quality improvement efforts to increase overall operational efficiency.\\\\\\\\r\\\\\\\\n\\\\\\\\r\\\\\\\\nEnsure that all activities are appropriately documented and stored in accordance with the relevant SOP and requirements of the client company\\\\\\\\r\\\\\\\\n\\\\\\\\r\\\\\\\\nPerform other duties as assigned \\\\\\\\r\\\\\\\\n\\\\\\\\r\\\\\\\\n\\\\\\\\r\\\\\\\\n*OTHER SKILLS AND ABILITIES: *\\\\\\\\r\\\\\\\\n\\\\\\\\r\\\\\\\\nGood standard of written and spoken English\\\\\\\\r\\\\\\\\nProficient in the use of common office software\\\\\\\\r\\\\\\\\nSelf-motivated individual who can positively contribute to a team environment\\\\\\\\r\\\\\\\\nAble to work independently or in a multi-disciplinary team\\\\\\\\r\\\\\\\\nHigh attention to detail\\\\\\\\r\\\\\\\\nAbility to prioritize and handle multiple projects simultaneously\\\\\\\\r\\\\\\\\n\\\\\\\\r\\\\\\\\n*REQUIREMENTS: *\\\\\\\\r\\\\\\\\n\\\\\\\\r\\\\\\\\nEducated to High School level education or equivalent experience\\\\\\\\r\\\\\\\\nMinimum 1 year experience in an office customer service environment\\\\\\\\r\\\\\\\\n\\\\\\\\r\\\\\\\\n

Other Requirements

NA

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📌 Shift Lead (Support & Operations) (Hyderabad)
🏢 HCLTech
📍 Hyderabad