Job Description – CRM Manager

Position: CRM Manager
Industry: Real Estate
Experience: 2-4 Years
Location: Gurugram, Haryana
Employment Type: Full-Time

About the Role

We are looking for an experienced CRM Manager to manage customer relationships throughout the post-sales and transaction lifecycle. The candidate will be responsible for coordinating with clients, scheduling and managing client meetings, handling payment-related follow-ups, resolving customer queries, and ensuring a smooth and professional customer experience.

The ideal candidate should have strong experience in CRM/customer relationship management within the real estate industry, along with excellent communication, coordination, and follow-up skills.

Key Responsibilities

- Manage relationships with existing and prospective real estate clients.
- Coordinate and schedule client meetings with the sales, management, and relevant internal teams.
- Maintain regular communication with clients regarding their property transactions.
- Handle payment follow-ups, payment schedules, outstanding amounts, and collection-related coordination.
- Coordinate with clients regarding booking amounts, instalments, documentation, and other transaction-related requirements.
- Ensure timely follow-up with clients before and after scheduled meetings.
- Maintain accurate records of client interactions, meeting updates, payments, and commitments in the CRM system.
- Coordinate with the Sales, Accounts, Legal, and Operations teams to resolve client concerns.
- Handle customer queries and complaints professionally and ensure timely resolution.




- Track customer requests and ensure proper closure within defined timelines.
- Maintain regular follow-ups with clients regarding pending documentation and payments.
- Prepare and maintain CRM reports related to client meetings, collections, pending payments, and customer queries.
- Ensure a smooth post-sales customer journey and maintain robust client relationships.
- Follow up with clients for important milestones such as registration, possession, documentation, and other property-related processes.
- Escalate critical customer issues to the concerned management team whenever required.

Required Skills & Qualifications

- Bachelor's degree in any relevant field.
- 2–4 years of experience in CRM/customer relationship management in the real estate industry.
- Strong understanding of the real estate sales and post-sales process.
- Experience in handling client meetings and payment/collection follow-ups.
- Excellent verbal and written communication skills.
- Strong coordination and follow-up abilities.
- Good knowledge of CRM software and MS Excel/Google Sheets.
- Ability to manage multiple clients and tasks simultaneously.
- Strong problem-solving and customer-handling skills.
- Professional, organized, and customer-focused approach.

Preferred Candidate Profile

Candidates with experience in real estate developers, luxury residential projects, premium residential projects, or reputed real estate firms will be preferred.

Key Focus Areas:
Client Meetings | Payment Follow-ups | Collections Coordination | Customer Queries | Post-Sales CRM | Documentation | Client Relationship Management

Pay: ₹32,000.00 - ₹35,000.00 per month

Work Location: In person

📌 CRM Manager (Gurugram)
🏢 SeedWill Consulting
📍 Gurugram