Country/Region: IN

Requisition ID: 36750

Work Model:

Position Type:

Salary Range:

Location: INDIA - NOIDA- BIRLASOFT OFFICE

Title: Sr Technical Lead-App Development

Description:

Area(s) of responsibility

Functional Consultant / Business Analyst – ServiceNow

Role Summary: Acts as the bridge between business and technical teams ensuring requirements are aligned with ServiceNow capabilities across modules.

Key Responsibilities:

- Conduct discovery workshops and gather business requirements
- Define as-is/to-be processes across ITSM, ITOM, HRSD, CSM, SPM
- Create user stories, BRDs, FSDs and process flows
- Coordinate SIT, UAT and stakeholder validations
- Work with integration teams for external system alignment
- Support go-live, hypercare and continuous improvement

Skills & Experience:

- Strong knowledge of ITSM, ITOM, ITAM, SPM, HRSD, CSM, SecOps
- Experience in ServiceNow implementations and migrations
- Understanding of integrations (REST/SOAP, APIs)
- Valuable stakeholder management and documentation skills
- Certifications: CSA / CIS preferred

📌 Sr Technical Lead-App Development (Noida)
🏢 Birlasoft
📍 Noida