Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Incident Management
Good to have skills : Infrastructure Service Management
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Infra Tech Support Practitioner, a typical day involves delivering continuous technical assistance and upkeep for both production and development environments. This role requires managing and supporting various systems and software products across multiple platforms, ensuring smooth operation within established processes. The practitioner addresses hardware and software issues at the operating system level, covering servers, networks, and specific software solutions. Tasks include performing first and second level troubleshooting, both remotely and onsite, to maintain service reliability and support configured services effectively.

Roles & Responsibilities:





- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with cross-functional groups to ensure timely resolution of incidents and minimize service disruption.
- Monitor system performance and proactively identify potential issues to maintain operational stability.
- Support junior team members by providing guidance and sharing knowledge to enhance team capabilities.

Skilled & Technical Skills:

- Must To Have Skills: Proficiency in Incident Management, Infrastructure Service Management.
- Good To Have Skills: Experience with Infrastructure Service Management.
- Strong understanding of incident lifecycle management and escalation procedures.
- Ability to troubleshoot hardware and software issues at the operating system level across server and network environments.
- Familiarity with monitoring tools and techniques to detect and resolve system anomalies.
- Effective communication skills to coordinate with multiple teams and stakeholders.

Additional Information:

- The candidate should have minimum 5 years of experience in Incident Management.

- This position is based at our BDC7A - SEZ office.

- A 15 years full time education is required.

15 years full time education

📌 Infra Tech Support Practitioner (Bengaluru)
🏢 Accenture
📍 Bengaluru