Job Title: Operations Support Administrator

Location: Chennai – Kilpauk

Job Summary We are seeking a proactive and detail-oriented Operations Support Administrator to assist in daily operational coordination, KPI tracking, stakeholder management, and process support across departments. The ideal candidate will have strong organizational skills, the ability to manage multiple priorities, and a collaborative approach to working with internal teams, clients, and external stakeholders.

Key Responsibilities

Operational Support

- Assist in monitoring departmental KPIs and compiling performance reports for management review.
- Support process improvement initiatives by identifying inefficiencies and coordinating corrective actions.
- Help track deadlines, deliverables, and quality standards across departments.
- Coordinate workload scheduling and resource allocation under guidance from department heads.

Stakeholder Management

- Act as a point of contact for internal teams, clients, and external vendors to ensure smooth communication and issue resolution.
- Build and maintain effective working relationships with stakeholders to support operational goals.
- Coordinate with cross-functional teams to align on priorities, timelines, and expectations.
- Escalate unresolved stakeholder concerns to management with relevant context and recommendations.

Reporting & Documentation

- Prepare MIS reports, trackers, and dashboards related to operational performance and KPI tracking.
- Maintain accurate records of processes, approvals,



and stakeholder communications.
- Support audits and quality checks by organizing documentation and data.

Process & Quality Support

- Assist in implementing quality checks and adherence to SOPs across teams.
- Support training coordination and onboarding logistics for new hires.
- Help identify skill gaps and communicate training needs to relevant teams.

Required Skills & Competencies

- Strong organizational, coordination, and multitasking abilities.
- Strong communication and interpersonal skills for stakeholder management.
- Working knowledge of MS Office/Excel; familiarity with reporting tools (Power BI/Tableau) is a plus.
- Basic understanding of KPI tracking, MIS reporting, and process documentation.
- Ability to work independently and collaboratively in a fast-paced environment.
- Problem-solving mindset with attention to detail.

Qualifications & Experience

- Bachelor's degree in Business Administration, Management, or related field (MBA is a plus, not mandatory).
- 4 – 8 years of experience in operations support.
- Prior exposure to stakeholder/vendor coordination or client servicing preferred.

Preferred Candidate Profile

- Self-motivated, dependable, and eager to grow into larger operations responsibilities.
- Comfortable working with data and reporting tools.
- Strong ownership mindset with valuable follow-through on tasks.

Pay: ₹500,000.00 - ₹900,000.00 per year

Benefits:

- Leave encashment
- Provident Fund

Work Location: In person

📌 Operations Support Administrator (Kilpauk)
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