Company: Words Worth

About Us:
We are an cutting-edge EdTech company dedicated to transforming education through cutting-edge technology. Our team is passionate about creating engaging and effective learning experiences.

Key Responsibilities:

- Customer Interaction: Respond to user inquiries via phone, email, and chat promptly and accurately.
- Issue Resolution: Troubleshoot and resolve non-technical issues, escalating complex problems as needed.
- Product Knowledge: Understand our products and services to effectively assist users.
- Documentation: Record user interactions and issues in the CRM, building a knowledge base for future reference.
- Feedback Collection: Collect user feedback to enhance our offerings and customer experience.

Qualifications:

- Excellent verbal and written communication skills.
- Previous experience in customer support or a similar role for more than 1-3 years.

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Education:

- Bachelor's (Required)

Experience:

- Customer support: 1 year (Required)

Language:

- English (Required)

Location:

- Navrangpura, Ahmedabad, Gujarat (Preferred)

Work Location: In person

📌 Customer Support Executive (Navrangpura)
🏢 Words Worth
📍 Navrangpura