Hyderabad, Telangana
Job Summary
4–8 years of experience in Order-to-Cash (OTC) billing, including dispute resolution.
Strong hands-on experience with SAP and billing/ERP systems
Utility domain expertise will be an added advantage

EDUCATION

Bachelor’s degree B. Com/M. Com/MBA (Finance only)
Key Responsibilities
Process daily billing activities, resolve billing issues and customer queries
Review, approve, and ensure accuracy, completeness, and compliance of billing documents.
Ensure seamless and timely invoice submission in line with customer-specific requirements
Analyse, review, and approve billing adjustments and corrections to ensure accurate invoicing.
Coach team members on complex billing issues and other process related requirements
Act as the subject matter expert in resolving all process queries for the team
Skill Requirements
Proficient in MS Office (Excel, Word, PowerPoint), with robust analytical skills.




Strong customer-centric approach with focus on service excellence.
Ability to quickly adapt to new processes and systems
Excellent multitasking, prioritization, and problem-solving skills.
Strong organizational, time management, and stakeholder management abilities.
Effective communication skills with the ability to collaborate across teams and influence outcomes.
Other Requirements
1. Optional Certifications In Customer Service Excellence Or Leadership Development Are Valuable For This Role
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📌 Team Lead - Customer Care (Hyderabad)
🏢 HCLTech
📍 Hyderabad