Through ourdedicated associates, Conduent delivers mission-critical servicesand solutions on behalf of Fortune 100 companies and over 500governments - creating exceptional outcomes for our clients and themillions of people who count on them. You have an chance topersonally thrive, make a difference and be part of a culture whereindividuality is noticed and valued everyday.Job Track Description:- Performs business support or technical work, using dataorganizing and coordination skills.- Performstasks based on established procedures.- In someareas, requires vocational training, certifications, licensures, orequivalent experience.General Profile- Expands skills withinan analytical or operational process.- Maintains appropriate licenses, training, andcertifications.- Applies experience and skillsto complete assigned work.- Works withinestablished procedures and practices.- Establishes the appropriate approach for newassignments.- Works with a limited degree ofsupervision.Functional Knowledge- Has developed skillset in a range of processes,procedures, and systems.Business Expertise- Supports to achieve company goals by helping teams tointegrate and work together.Impact- Impacts a team through quality of the services providedand information shared.- Uses discretion tomodify work practices and processes to achieve results or improveefficiency.Leadership- May give informal guidanceto junior team members.Problem Solving- Ability to problemsolve,



self-guided.- Evaluates issues andsolutions to provide the best outcome for the client andend-users.Interpersonal Skills- Exchanges information and ideas effectively.Responsibility Statements- Assesses calls to provide service immediately, betransferred, or require follow-up for client resolution.- Identifies customer needs by referring to case notes andexamining each as a specific case.- Performsroutine call center activities concerning business products andservices.- Uses standard scripts andestablished guidelines while under supervision, to meetSLAs.- Provides customers with information thatis specialized.- Communicates in a warm andempathetic manner.- Gathers all necessaryinformation to update the database.- Escalatesissues to senior levels, based on complaints orconcerns.- Explains company policies tocustomers.- Responsible for the end-to-endresolution of customer issues.- Performs otherduties as assigned.- Complies with all policiesand standards.Conduent is an Equal Opportunity Employerand considers applicants for all positions without regard to race,color, creed, religion, ancestry, national origin, age, genderidentity, gender expression, sex/gender, marital status, sexualorientation, physical or mental disability, medical condition, useof a guide dog or service animal, military/veteran status,citizenship status, basis of genetic information, or any othergroup protected by law.For USapplicants: People with disabilities who need a reasonableaccommodation to apply for or compete for employment with Conduentmay request such accommodation(s) by submitting their requestthrough this form that must be downloaded: click here to access or downloadthe form. Complete the form and then email it as anattachment to [email protected]. You mayalso click here to access Conduent'sADAAA Accommodation Policy.

📌 Customer Experience Associate Iii (Kurnool)
🏢 Conduent Business Services India
📍 Kurnool