Job Description
About MetaMorph:
nWe at MetaMorph, empower startups to scale and innovate by placing people at the center of their strategy. With a proven track record of supporting over 220 startups, we specialize in aligning talent with organizational needs, enhancing employee skills, and transforming employer brands. Our data-driven insights fuel decision-making and provide comprehensive support for both acquisition and being acquired, ensuring you are covered from every angle—360°.
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n About Our Client
n:A leading financial data intelligence and analytics company serving India’s banks, NBFCs, fintechs, investment advisors, and wealth management platforms
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n What You’ll Be Doin
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- g:Own the onboarding and implementation process for assigned customer accountn
- s.Act as the primary point of contact for customers during the post-sales lifecycln
- e.Build solid relationships with business and technical stakeholdern
- s.Coordinate with Product, Engineering, and Support teams to resolve customer queries and implementation issuen




- s.Conduct product demonstrations, training sessions, and feature walkthroughn
- s.Drive product adoption by educating customers on platform capabilities and best practicen
- s.Monitor customer health, platform usage, and engagement metricn
- s.Proactively identify risks and escalate concerns to internal teams when requiren
- d.Support renewal conversations by ensuring customers realize value from the platforn
- m.Identify opportunities for account growth through upselling and cross-sellinn
- g.Gather customer feedback and share insights with Product and Engineering teamn
- s.Maintain accurate records of customer interactions, action items, and implementation progress using CRM tooln

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n What We're Looking
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- For2–4 years of experience in Customer Success, Client Success, Account Management, Technical Account Management, Implementation, Solutions Consulting, or Post-Sales Suppon
- rt.Experie

📌 Customer Success Manager | 2-5 yrsB | Fintech Startup | Delhi (New Delhi)
🏢 MetaMorph
📍 New Delhi