Academic Advisor

Company: UNext Learning Pvt. Ltd.

Location: Bangalore

Experience: 2–6 years

Salary: ₹3–₹4.5 LPA

Job Overview

We are looking for an experienced Academic Advisor to ensure students have a seamless academic experience throughout their programs. The role involves handling student queries, tracking academic progress, coordinating with university departments, and supporting students from admission through program completion.

Key Responsibilities

- Act as the first point of contact for students regarding academic and administrative queries.
- Coordinate between students and university departments to resolve concerns.
- Track and communicate students’ academic progress, requirements, and submission status.
- Handle student queries through calls, emails, and chat.
- Assist students with semester and subject-related queries.
- Make inbound and outbound calls to provide academic updates and support.
- Follow up with students regarding assignments, projects, and other academic requirements.
- Identify and escalate priority issues to the relevant teams and ensure timely resolution.




- Maintain high student satisfaction by providing accurate and timely information.
- Support student re-registration and program completion.
- Follow academic processes and recommend process improvements when required.

Required Skills

- Excellent Communication
- Student Counselling
- Interpersonal Skills
- Problem Solving
- Active Listening
- CRM
- Excel
- Inbound & Outbound Calling

Requirements

- Post-Graduation from a recognized university in Management, Commerce, Journalism, Computer Applications, or Information Technology.
- 2–6 years of experience in academics/student counselling.
- Good knowledge of university academic processes.
- Valuable computer proficiency, especially in Excel and PowerPoint.
- Ability to adapt to changing situations and handle multiple tasks.
- Willingness to work on weekends on a rotational basis.

Skills:- Communication Skills, Interpersonal Skills, counselling, acdemic counselling and Organizational skills

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