Job Role: Customer Support Executive

Job Description

- Answer inbound customer calls and resolve queries related to banking services and products.
- Provide accurate and timely information while maintaining high customer service standards.
- Understand customer concerns and provide appropriate solutions.
- Build positive customer relationships through clear and professional communication.
- Communicate effectively in English and the required regional language.
- Maintain detailed and accurate records of customer interactions in the system.
- Escalate unresolved or complex issues to the appropriate department or senior team.
- Meet assigned daily and weekly performance metrics, including:

- Call handling time.
- Resolution rate.
- Quality scores.

Follow company policies, process guidelines, and applicable regulatory requirements.Maintain confidentiality and accuracy while handling customer and banking information.
Job Details

- Work Location: Somajiguda, Hyderabad, Telangana.
- Department: Customer Support.
- Role / Category: Customer Support – BPO / Voice / Blended.
- Employment Type: Full time.
- Shift: Day Shift.

📌 Customer Service Inbond Process (Hyderabad)
🏢 JobTrade
📍 Hyderabad