Job Role: Customer Support Executive

Job Description

- Handle customer queries through calls, emails, and chat in a timely and professional manner.
- Resolve customer concerns related to products, orders, deliveries, and payments.
- Provide accurate information regarding products, company policies, and services.
- Understand customer concerns and provide appropriate solutions.
- Escalate complex or unresolved issues to the relevant internal teams.
- Maintain accurate records of customer interactions and follow-ups.
- Coordinate with Logistics and Operations teams to resolve customer issues efficiently.
- Follow up with customers whenever required to ensure complete resolution.
- Maintain a high level of customer satisfaction and positive customer experience.
- Follow company processes, service standards,



and customer support guidelines.

Requirements & Qualifications

- Experience: 1+ year of experience in Customer Support / Customer Service.
- Strong verbal and written communication skills.
- Excellent customer-handling and interpersonal skills.
- Ability to handle customer queries professionally and empathetically.
- Basic understanding of CRM tools and customer support platforms.
- Good problem-solving and decision-making skills.
- Strong attention to detail.
- Ability to work effectively in a fast-paced setting.
- Proficiency in English and Hindi.

📌 Customer Support Executive (Hyderabad)
🏢 JobTrade
📍 Hyderabad