Job Role: Senior Customer Services Executive

Job Description

- Attend to customers and understand their vehicle service requirements.
- Provide qualified assistance and guidance throughout the service process.
- Ensure high levels of customer satisfaction through quality service delivery.
- Coordinate with the service team to ensure timely and efficient completion of service jobs.
- Explain required repairs, maintenance, and service recommendations to customers.
- Follow up with customers regarding service status and delivery.
- Handle customer queries and concerns professionally and ensure timely resolution.
- Maintain strong customer relationships and encourage repeat service visits.
- Work towards achieving service revenue targets.
- Support the achievement of spare parts sales targets.
- Ensure accurate documentation and records of customer service activities.
- Maintain company service quality standards and processes.

Job Details

- Work Location: Yamaha Motor Showroom – Venkatesha Motors, beside ESI Metro Station, Model Colony, Sundar Nagar, Erragadda, Hyderabad, Telangana.
- Department: Customer Support.
- Role / Category: Customer Support – Service Delivery.
- Employment Type: Full-Time.
- Shift: Day Shift.

📌 Customer Services Executive (India)
🏢 JobTrade
📍 India