Job Role: Customer Care Executive

Job Description

- Handle and resolve customer queries, complaints, and service requests through voice and non-voice channels.
- Address customer escalations and dissatisfied customer concerns professionally.
- Provide accurate and effective resolutions while maintaining high customer service standards.
- Ensure customer complaints and service issues are resolved within defined SLA timelines.
- Manage routine customer problems by following established processes, guidelines, and precedents.
- Identify the nature of customer issues and provide appropriate solutions.
- Escalate complex or unresolved issues to the concerned team or senior personnel.
- Maintain accurate records of customer interactions and complaint resolutions.
- Follow company policies, processes, and quality standards.
- Work effectively in a high-volume customer support environment.

Required Skills & Qualifications

- Qualification: HSC / Any Graduation.
- Experience: Freshers can apply.
- Hiring: Bulk Hiring.
- Good customer service and problem-solving skills.




- Ability to handle customer complaints and escalations.
- Good communication and interpersonal skills.
- Ability to work according to defined SLA and process guidelines.
- Customer-focused and professional approach.
- Ability to work effectively in a team environment.

Language Requirements

- English and Hindi OR
- English and any native/regional language.

Job Details

- Designation: Associate / Senior Associate.
- Skill Required: Customer Support – Non-Voice / Voice.
- Job Locations: Begumpet, Kukatpally, Pocharam, Secunderabad, Hitech City, and Ranigunj, Hyderabad.
- Employment Type: Full-Time.

Perks & Benefits

- Quarterly bonus.
- Two-way cab facilities.
- Unlimited incentives.
- Internal job posting opportunities after 6 months.
- Prospect to work with a dynamic and global team.
- Career growth and development opportunities.

Contact Details

- HR: Divya
- Contact: +91 (phone hidden) (WhatsApp only)
- Email: [email protected]

📌 Customer Care Executive- Hyderabad (India)
🏢 JobTrade
📍 India