IND | Bangalore | Level 10, CITRINE Block, WTC-4, Bagmane World Technology Center Full time J0104842 At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor?y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Iron Mountain is seeking a dedicated Customer Advocacy Associate to join our Customer Services & Support Group team. In this role, you will be responsible for receiving, analyzing, and resolving customer issues and requests within established guidelines to drive first-contact resolution. The Customer Services & Support Group team delivers timely, empathetic, and qualified support to help our clients protect, leverage, and manage their physical and digital assets. **What You'll Do** In this role, you will: + **Customer Inquiry Resolution** : Review, analyze, and resolve customer questions, account concerns, and billing inquiries promptly to deliver first-contact resolution.



+ **Account & Technology Management** : Edit and update customer account structures, assist clients with technology setup requirements, and lead account maintenance projects such as inventory consolidations and record classifications. + **Reporting & Data Analytics** : Generate proprietary operational reports-including activity summaries and negative growth metrics-to support Account Managers and internal stakeholders. + **Service Level Agreement Adherence** : Coordinate cross-functionally with team supervisors, managers, and Account Management to ensure prompt completion of all service requests in accordance with established Service Level Agreements. **What You'll Bring** The ideal candidate will have: + **2-4 years** of professional experience in customer service or client support roles. + **Strong knowledge of** software applications, computer systems, and research techniques to investigate complex customer inquiries. + **Proven ability in** reasoning, problem-solving, attention to detail, and managing multiple priorities in a dynamic support environment. + Excellent verbal, written, organizational, and interpersonal communication skills with a customer-centric approach. + A minimum of 2 years of college education preferred (degree not strictly required)



and the flexibility to work shifts based on business needs. Category: Customer Support Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [email protected]. See the Supplement to learn more about Equal Employment Opportunity. Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE **Requisition:** J0104842

📌 Customer Advocacy Associate/Executive Escalations (Bengaluru)
🏢 Iron Mountain
📍 Bengaluru