21 Aug
|
Acme Services
|
Pune
21 Aug
Acme Services
Pune
Job Description
Hiring for Trainer for Seller Support Team for leading BPO
nCTC: Upto 8 LPA
nLocation: Pune
nRoles and Responsibilities
nTraining Delivery: Conduct comprehensive New Hire Training (NHT), product updates, and refresher training sessions on complex Seller Support processes.
nThroughput & Quality: Own the training batch Throughput and ensure current hires transition successfully into production meeting baseline metrics.
nContent Development: Design, update, and maintain training modules, assessments, and standard operating procedures (SOPs).
nTNA/TNI: Collaborate with QA and Operations to conduct Training Need Analysis/Identification (TNA/TNI) and deploy targeted intervention modules.
📌 Customer Service Trainer (Pune)
🏢 Acme Services
📍 Pune