- Deliver robust functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operations.
- Strive to achieve optimum operating results while providing guests with the highest level of service and satisfaction.
- Demonstrate and communicates key drivers of guest satisfaction for brand’s Target Customers.
- Ensure guest oriented & innovative operations approaches to ensure high standard of services for guests.
- Drive Voice of Guest Score and Guest satisfaction as a key deliverable with an emphasis on generating innovative ways to continually improve results.
- Act as an Accor Ambassador aiming to enhance the company image and market reputation.