Job Description

We are looking for a highly skilled Senior Analyst – Order Management to join our agile team. In this role, you will be responsible for ensuring accurate and efficient order processing and contract management while collaborating with cross-functional teams to support business operations. In addition, you will get an chance to work on various transformation projects focused on process simplification, enhancement and automation.

Key Responsibilities

- Create, review, and validate Order Forms for upgrades and expansions, ensuring accuracy, completeness, and compliance with approved pricing, commercial terms, and company policies.
- Manage complex scenarios, including mid-term upgrades, additional products/licenses, co-terming, amendments, prorations, and other contract changes.
- Partner closely with Sales, Finance, Legal, Billing, Deal Desk, and other internal teams to resolve order-related issues and improve workflows.
- Maintain meticulous attention to contract details,



ensuring alignment with billing policies.
- Ensure quality and accuracy while understanding deal priorities and executing transactions in line with business requirements and timelines.
- Support deal structuring, including drafting and reviewing commercial language, terms, and clauses, and participate in calls with Sales and internal teams to clarify deal requirements and resolve issues.
- Analyze order management processes and identify opportunities to simplify, standardize, automate, and improve workflows, reducing manual effort, errors, and turnaround time.
- Assist with revenue recognition processes and support audit requirements.
- Provide excellent customer service by addressing inquiries and resolving discrepancies efficiently.
- Utilize Microsoft Excel, Google Suite, SAP, and other tools for reporting, data analysis, and process optimization.

📌 Senior Analyst - Order Management (Deal Desk) (Chennai)
🏢 FreshWorks
📍 Chennai