Job Description : - Chat Support

Client: OPTUM

Joining Locations: Hyderabad

Interview Process: In-person Walk-in + Typing Test + CAT Assessment + Domain Round

Drive Dates : Daily Walkin @ Artech Hyd

Office Addresses :

Hyderabad Office:

Artech Infosystems

Plot No. 118/1/14/C, Unit No. 332, 3rd Floor, DLF VC Silicon Towers, Kondapur, Hyderabad, Telangana – 500032

Point of Contact (POC) : Saikam Nagendra

Candidate Requirements :

We are looking for a customer-focused Customer Service Representative (Chat Support) to deliver high-quality support through digital chat platforms.

Key Responsibilities

- Handle inbound customer interactions via chat with professionalism and empathy.
- Understand customer issues and provide accurate and timely resolutions.
- Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS).
- Document chat interactions clearly and accurately in internal systems.





Required Qualifications

- 0–2 years of customer service experience (chat support preferred).
- Solid written communication skills in English.
- Ability to manage multiple chat conversations simultaneously.

Preferred Qualifications

- Prior experience in chat-based customer support.
- Exposure to healthcare, insurance, or managed care processes.
- Familiarity with CRM tools or chat platforms.
- Excellent typing speed and accuracy.

Educational Background Eligibility

Process only candidates with the following qualifications:

- B.Sc.
- B.Com.
- B.A.
- MBA

Interested Candidates share resume for Below Email ID :

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Skills: Chat Support

Experience: 0.00-2.00 Years

📌 Chat Support (Hyderabad)
🏢 Artech Infosystems Private
📍 Hyderabad