Key Responsibilities

- Handle inbound and outbound calls, emails, or chats to resolve customer queries and complaints
- Provide accurate information related to products, services, and policies
- Maintain a high level of professionalism, patience, and positivity in every customer interaction
- Record customer interactions and update CRM systems accurately
- Escalate complex or unresolved issues to senior support staff or relevant departments
- Follow up with customers to ensure their issues are resolved satisfactorily
- Meet individual and team performance metrics (TAT, CSAT, FCR, etc.)

Required Qualifications and Skills

- Bachelor's degree in any discipline (undergraduates may also be considered)
- 0 to 2 years of experience in customer support or a similar role (freshers welcome)
- Positive verbal and written communication skills in English (and local languages if applicable)
- Basic computer literacy and familiarity with MS Office or Google Workspace
- Ability to multitask, prioritize, and manage time effectively
- Willingness to work in rotational shifts, including weekends if required

Skills: Data Entry, Conflict Resolution, Product Knowledge, crm software, Technical Support, Customer Service

Experience: 0.00-2.00 Years

📌 Urgent hiring customer support executive (Bhopal)
🏢 Witbloom Training Placement
📍 Bhopal